We are dedicated to ensuring the highest possible happy quality service to our customers, always providing a quality caring service.
All orders placed before 11am are dispatched the same day
We are unable to offer delivery to either PO Box or BFPO addresses..
STANDARD AND NEXT DAY COURIER DELIVERY IS NOT AVAILABLE TO THE FOLLOWING POSTCODES:
JERSEY, GUERNSEY, NORTHERN ISLAND & Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
If you have not received your package/s in the allotted time frame, please contact us via our Messaging System.
Royal Mail Economy delivery items are received within 2-5 business days of dispatch.
However, on certain occasions with reasons beyond our control parcels can go missing or be delayed.
In this case we must allow Royal Mail 10 working days to class the order as lost before we can arrange a replacement or a refund.
To enable our dog food to be delivered to the correct address (or any subsequent change to the delivery address which we have agreed) you must supply us with a full, complete, and correct delivery address and a contact phone number for the courier to use should there be a query.
If you are out, and in the absence of a signature, most carriers will leave a card for you to contact them and rearrange delivery. However, if there's somewhere the dog food can be safely left then please let us know, and this can be added to the delivery instructions.
Make sure that the food can be left somewhere safe and preferably out of sight.Our responsibility (and that of the courier) ends once the parcel has been accepted and signed for, or left in a safe place according to your instruction.
Please note, we cannot be held responsible for food that goes astray once delivered or left where requested and stolen! Also be aware that if it is left without a signature then we cannot claim a refund from our couriers for any damages and pass this on to you.
Actual delivery times will depend on courier used, and delivery address but are normally 2 - 5 days. Delivery processing is only carried out between Monday to Friday, excluding Bank Holidays.
If your order is not with you within 3 working days of placing it then let us know and we can contact the couriers.
We reserve the right to alter these displayed charges after order completion in the event of an incorrect delivery location selection.
Standard 2 - 5 day delivery is FREE to all UK Mainland addresses.
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© 2017 Happy Dog Care.